Refund policy

When we refund

Email us and we’ll refund you in full if:

• the tour won’t open after you paid, and we can’t get it working for you;
• the tour doesn’t work or is not as described on its page, for example the route or most of its stops are missing;
• you were charged twice, or bought the same tour twice by mistake.

Because a tour opens the moment you pay, we don’t usually refund a change of mind after it has opened. Your rights under consumer law always apply as well (see our Terms).

Buying from the EU or UK

Digital content normally comes with 14 days to cancel. A tour opens straight away, so by paying you ask for it immediately and accept that this cancellation right ends once it opens. The refunds above still apply.

How to ask

Email hello@freeguides.com with the tour’s name, the email you paid with and what went wrong. We refund to the card or wallet you paid with, through Stripe. Stripe says a refund usually shows up within 5 to 10 business days, depending on your bank.